Where is the order status page on Shopify?

The order status page sits at the very end of your checkout flow. Shopify creates it on its own for every order, you do not have to build it.

How to create an order tracking page?

A full order tracking page goes a step beyond Shopify's default. It pulls live updates from the carrier and shows them on a clean, branded page. To build one pick a tracking app from the Shopify App Store and install them in your store.

Can I add upsells to the Shopify Order Status Page?

Yes. Apps like Sellmore Post Purchase Upsell add one-click upsell offers right on the page. Customers can accept the offer without re-entering payment details, one tap, and the upsell is added to the same order.

Is the Order Status Page the same as the Thank You Page?

No. The Thank You page shows once after checkout. The Order Status Page can be revisited any time through the email link.

How do I edit the order status page on Shopify?

Go to Settings > Checkout > Configurations, click Customize, and pick Order Status from the page selector. From there you can update the logo, brand colors, fonts, and add app blocks for tracking, upsells, surveys, and more.

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How Anua Unlocked 5X AOV Growth with iCart’s Smart Cart Features

delivery customization Challenges Solutions drive results Scale business delivery customization Challenges Solutions drive results Scale business delivery customization Challenges Solutions drive results Scale business delivery customization Challenges Solutions drive results Scale business Anua is a globally recognized Korean skincare brand known for its minimalist philosophy and focus on gentle yet effective formulations. Built on the idea of simplifying skincare routines, Anua develops products that deliver visible results while avoiding harsh or irritating components, making them suitable for sensitive skin types. Initially using a traditional full cart experience, Anua transitioned to iCart’s side cart solution in August 2025, to create a more seamless and engaging shopping journey. This shift allowed customers to easily explore complementary skincare products without disrupting their browsing flow, making it more intuitive to discover items that fit into a complete routine. By surfacing relevant recommendations directly within the cart, the brand enhanced product visibility across its range. Challenges Before implementing iCart’s side cart solution, Anua faced limitations with their existing full cart experience, which created friction in the customer journey. The traditional cart setup redirected users away from product pages, interrupting their browsing flow and reducing opportunities to explore additional products. As a skincare brand built around routines rather than single-item purchases, this made it difficult to effectively showcase complementary products and encourage customers to build complete regimens. Additionally, the lack of in-cart personalization and strategic upsell opportunities meant that customers were often unaware of related products that could enhance their skincare results. This limited the brand’s ability to increase average order value (AOV) and fully leverage its diverse product range. Anua needed a more dynamic and intuitive cart experience that could seamlessly introduce relevant recommendations while maintaining a smooth and engaging shopping journey. ❌ Cart Value Barriers Low average order value (AOV) due to single-item focus Most customers completed purchases with one primary product instead of building multi-step routines. Cart abandonment near shipping thresholds Customers were not clearly informed or motivated to reach free shipping or discount thresholds. Missed savings opportunities Customers were unaware of potential value in purchasing bundled routines or multiple complementary products. ❌ Absence of Progress-Based Incentives No free shipping or discount progress bar Customers were not motivated to increase their cart value due to lack of visible incentives. Missing tiered rewards system There were no structured milestones (e.g., “Spend more to unlock offers”), reducing upsell opportunities. ❌ Ineffective Cart UI/UX (Pre-Side Cart) Full-page cart disrupted shopping flowCustomers had to leave their browsing journey, increasing friction and drop-offs. No quick add/remove functionality Users couldn’t easily modify their cart or add suggested products without navigating away. Solution To overcome these challenges, Anua implemented iCart’s side cart solution to transform their traditional cart into a high-converting, interactive experience. By replacing the full-page cart with a seamless side cart, the brand ensured that customers could continue browsing while viewing their cart, significantly reducing friction in the shopping journey. Additionally, features like product recommendations & progress bars for free shipping and discounts motivated customers to increase their cart value. By combining personalization, incentive-driven messaging, and a user-friendly interface, Anua successfully turned their cart into a powerful revenue-driving touchpoint rather than just a checkout step. To maximize their cart effectiveness, they implemented two powerful features: ✅ Progress Bar with Multi-Reward Incentives Implemented a tiered progress bar to encourage higher cart value Customers are guided with a clear message like “Add $3.10 to unlock secret offer,” motivating them to continue adding products. Generated over $5M+ in revenue through incentive-driven cart progression Used product-based rewards to align with customer intent Instead of generic discounts, Anua incentivized purchases with relevant skincare items like Dark Spot Pads and mini serums. Built visual motivation for routine expansion As customers add products, they can clearly track progress toward unlocking multiple rewards, encouraging them to build a complete skincare routine. ✅ Product Recommendations Implemented “Frequently Bought Together” recommendations Customers adding a single product (e.g., toner) are shown complementary items like serums, moisturizers, or pads to complete their routine. Generated over 275K revenue through in-cart recommendations Encouraged full skincare regimen building Instead of isolated purchases, the cart suggests step-by-step product combinations aligned with common skincare routines. Increased product discovery at the final stage By surfacing relevant items directly in the cart, Anua ensured customers explore more of their catalog without leaving the checkout flow. Results Achieved in Last 180 Days 22932 Total Store Orders 45101 Total iCart Orders 5X iCart Generated AOV 65.70% Upsell Affected Conversion Rate These improvements reflect a clear shift in customer behavior on Anua’s store. Cart abandonment reduced as shoppers discovered complementary skincare products and felt encouraged to build complete routines. Engagement also increased, with customers interacting more with in-cart recommendations and exploring relevant product pairings. Results & Impact And...Results is Our Main Clarification By implementing iCart’s cart drawer, product recommendations, and progress bar, Anua transformed its cart into a high-performing conversion touchpoint. Shopping Experience Enhancement The improved cart experience encouraged customers to discover complementary products and understand the value of sustainable beauty routines. For instance, the clear presentation of subscription savings alongside one-time purchase options helped customers make more informed decisions about their long-term hair care needs. As Anua continues to optimize its cart experience, the brand is closely monitoring: Routine-based purchasing behavior - tracking how customers move from single items to multi-step regimens Engagement with in-cart recommendations - measuring interaction with suggested products Cart value progression - analyzing how incentives influence higher spending [related_cases_slider] Ready to Write Your Success Story? Try icart App Join successful businesses like Anua and Master your delivery scheduling Delight customers with precise timing Grow your special occasion orders Expand your delivery reach

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10 Min • 3 June 2026

How to Write a Kickass Shopify Shipping Policy (Examples + Free Template)

A customer is always one click away from buying. They scroll down, look for shipping cost and delivery time, find nothing, and leave. I've watched this exact drop-off play out in heatmaps on stores I've worked with, and it's one of the most fixable conversion leaks out there. A Shopify shipping policy is the page that answers "how much will this cost me and when will it arrive?" before a customer has to ask. At minimum, it should state your order processing time, shipping rates, delivery estimates, and how you handle returns and lost packages. Get those four things right, and you'll cut support emails, reduce chargebacks, and give buyers the confidence to check out. I've written and rewritten dozens of these. Below are the Shopify shipping policy templates I actually use, real examples worth copying, and the exact steps to publish your policy in your Shopify admin. Why does a Shopify shipping policy affect your bottom line? Shipping questions are the number one thing customers email about. "Where's my order?" "Do you ship to New York?" "Why is shipping so expensive?" Every one of these questions is a sales opportunity that you missed. A clear Shopify shipping policy works as a salesperson. It sets expectations so nobody feels misled when an order takes seven days instead of two. Around two-thirds of online shoppers have said return policies have impacted their purchase [2026 Source: FedEx Survey]. A missing or vague policy kills conversions you never see in your reports. The 7 things every Shopify shipping policy must cover 1. Order processing time This is the gap between "order placed" and "package shipped." Most stores need one to three business days. State it clearly and separately from delivery time, because customers conflate the two and then feel cheated. 2. Shipping rates and free shipping threshold Spell out what the shipping costs are. Flat rate, real-time carrier rates, free over a threshold, whatever you run. A free shipping bar at checkout also nudges customers to hit that threshold without you having to lift a finger.. 3. Delivery estimates by region Give a range in timings, not a promise. "Standard shipping arrives in 3 to 7 business days" protects you better than "ships in 3 days." Break it out by domestic and international if your timelines differ. Here's a complete breakdown of how to display the estimated delivery date directly on your product pages in Shopify. 4. Shipping destinations and restrictions List where you ship and where you don't. If you can't ship certain products (lithium batteries, liquids, oversized items) to specific regions, say so here. 5. Order tracking Tell customers when they'll get a tracking number and where it comes from. Shopify sends shipping confirmation emails automatically once you mark an order as fulfilled, so set the expectation that the email is on its way. 6. Lost, delayed, and damaged packages This is the section most merchants forget, and it's the one that saves you. State who is responsible once the carrier takes over, how long a customer should wait before reporting a missing package, and what you'll do about damage. 7. Returns, exchanges, and refunds Shipping and returns are joined in a customer's mind. Either cover your return basics here or link to a dedicated return policy page so the loop closes. Your policy says "X Business Days." Stellar lets customers pick the exact day Giving customers a date picker at checkout to choose their preferred delivery date increases your conversions. Stellar adds a scheduling calendar directly to your product pages and checkout, so customers commit to a date they want rather than wondering when the box will show up. Losing orders because buyers want flexible delivery? A simple calendar at checkout fixes that. Start Your Free Plan Fewer "where's my order" emails, fewer missed deliveries, and a checkout experience that feels more like ordering from a pro. It's free to start and carries the Built for Shopify badge, so it works cleanly with your existing setup. Shopify shipping policy templates (Copy and paste) Pick the one that matches how you ship, swap in your real numbers, and you're done. Replace anything in brackets. ✅ Free shipping policy template Shipping Policy We offer free standard shipping on all orders within [country]. No minimum purchase required. Processing time: Orders are processed within [1 to 2] business days. Orders placed on weekends or holidays ship the next business day. Delivery time: Standard shipping arrives in [3 to 7] business days after processing. Tracking: You'll receive a tracking number by email as soon as your order ships. Questions? Contact us at [email], and we'll respond within [24 hours]. ✅ Flat rate shipping policy template Shipping Policy We charge a flat rate of [$5.99] for shipping on all domestic orders, regardless of order size. Processing time: Orders are processed within [1 to 3] business days. Delivery time: Most orders arrive within [4 to 8] business days after they ship. International: We ship to [list regions]. International flat rate is [$15], and delivery takes [10 to 21] business days. Customs duties and import taxes are the customer's responsibility. Tracking: A tracking link is emailed to you once your order leaves our warehouse. ✅ Tiered / free-over-threshold template Shipping Policy Order totalShipping costUnder [$50][$5.99] flat rate[$50] and overFree standard shipping Processing time: [1 to 2] business days. Delivery time: Standard shipping arrives in [3 to 6] business days. Expedited: Need it faster? Choose expedited shipping at checkout for [$14.99], delivered in [2 to 3] business days. Tracking: Tracking details are sent by email upon fulfilment. ✅ International shipping policy template International Shipping Policy We ship worldwide. Here's what to expect outside [home country]: Rates: Calculated at checkout based on destination and weight. Delivery time: [10 to 21] business days, depending on your country and local customs processing. Customs and duties: Import duties, taxes, and customs fees are not included in your order total and are the customer's responsibility. These are charged by your local customs office on delivery. Tracking: International tracking is provided, but may update slowly once a package leaves [home country]. Restrictions: We can't ship [restricted items] to [restricted regions]. ✅ Comprehensive all-in-one template Shipping Policy Thanks for shopping with [store name]. Here's everything you need to know about how we ship your order. Order processing: All orders are processed within [1 to 3] business days, excluding weekends and holidays. You'll get a confirmation email with tracking once your order ships. Domestic shipping rates and times MethodCostEstimated deliveryStandard[$4.99] or free over [$50][3 to 7] business daysExpedited[$14.99][2 to 3] business days International shipping: We ship to [list regions]. Rates are calculated at checkout. Delivery takes [10 to 21] business days. Customs duties and import taxes are the customer's responsibility. Lost or delayed packages. If your tracking hasn't been updated in [7] business days, email us at [email]. For packages marked delivered but not received, please check with neighbors and your local carrier first, then contact us within [7] days. Damaged orders. If your order arrives damaged, email a photo to [email] within [48 hours] of delivery, and we'll arrange a replacement or refund. Returns: See our [Return Policy] for full details on returns and exchanges. Real Shopify shipping policy examples worth studying Templates get you 90% there. Looking at how real stores phrase things gets you the rest. Brands like Allbirds and Gymshark keep their policies short and scannable, leading with free shipping thresholds and clear delivery windows in plain language. Here’s a Shopify shipping policy example of Allbirds. The lesson: front-load the information customers care about most, which is almost always cost and timing. On the other end, stores selling fragile or high-value goods write longer policies with explicit damage-claim windows and signature-on-delivery terms. If you sell furniture, electronics, or anything breakable, borrow that detail. The extra specificity prevents the disputes that eat your margin. How to add your Shipping policy on Shopify? (5 Steps) ✅ Open your policy settings. From your Shopify admin, go to Settings > Policies. You'll see fields for refund, privacy, terms of service, and shipping policy. ✅ Paste and save your policy Drop your finished template into the shipping policy field. The built-in editor lets you add headings, bold text, bullet points, and tables, so format it for skimming. Click Save, and Shopify automatically creates a hosted page at yourstore.com/policies/shipping-policy. ✅ Link it in your footer Go to Content > Menus, open your footer menu, click Add menu item, name it "Shipping Policy," and search for the policy to link it. ✅ Surface it at key moments Shopify already shows a shipping policy link on product pages and in the cart for most current themes. Add it to your FAQ page and order confirmation emails too, since that's where shipping questions actually come up. One note on shipping policy generators: free tools can spit out a starting draft, but they produce generic language that rarely matches how you actually ship. Use one as a rough draft if you want, then edit in your real processing times, rates, and contact details before you publish. Mistakes that make a shipping policy for Shopify backfire Promising speed you can't hit is the big one. "Ships in 24 hours" sounds great until you're slammed and ship your products in three days. Use ranges and pad them slightly. Burying the policy is another. A perfect policy that nobody can find does nothing. It belongs in the footer, on product pages, and one click from checkout. Leaving out the lost-package and damage sections. That's where disputes live, and a vague policy means you eat everyone. Spell out the rules before you need them. Your shipping policy for Shopify should grow with you Treat your Shopify shipping policy page as a living document. As you add international shipping, change carriers, or run free-shipping promotions, update the policy the same day so it never contradicts what customers see at checkout. A Shopify shipping policy that matches reality is one of the cheapest trust signals you can build. It pays you back every time a customer reads it instead of emailing you. FAQs 1. Does Shopify require a shipping policy? Shopify doesn't force you to have one, but you should treat it as required. It builds trust, cuts support emails, and gives you a document to point to during disputes. Most payment processors also expect clear shipping terms when a customer files a chargeback. 2. How to add a shipping policy in Shopify? Go to Settings > Policies > Shipping policy in your Shopify admin, paste your policy into the shipping policy field, and save. Shopify hosts the page automatically and links it to your checkout. 3. How to add a shipping policy to your store menu? From the Shopify left navigation, go to Content > Menus and add it to your footer menu for extra visibility. 4. Can I use a free shipping policy generator for Shopify? You can, and it's a fine way to get a first draft. Just don't publish the output as-is. Generators produce generic language, so edit in your real processing times, rates, delivery windows, and contact info before it goes live. 5. What should a Shopify shipping policy include? Cover processing time, shipping rates, delivery estimates, destinations and restrictions, tracking, lost or damaged package handling, and returns. Those seven points answer almost every shipping question a customer has before they buy. 6. Should I offer free shipping on my Shopify store? Free shipping lifts conversions, but only if the math works. The common move is a free-shipping threshold set slightly above your average order value, which nudges customers to add one more item and protects your margin while still advertising "free shipping."

8 Min • 26 May 2026

“What Shopify Apps is This Website Using?” (4 Free Methods That Actually Work)

Every store owner, including myself when I started on Shopify, has asked themselves, "What Shopify apps is this website using?” when they see a storefront. Competitor app audits are part of my day job, and I've tested almost every free method out there. Some do the work instantly, while others take time. You'll get the four free methods I actually trust, in order from easiest to most thorough. No fluff. No paid tools required. Quick TL;DR if you're in a rush: Use a free Shopify app detector tool (paste URL, done) Install a Chrome extension for one-click checks View page source and search for "shopify://apps/" Use DevTools to catch late-loading apps Spot apps by what you see on the storefront Now the full breakdown. Why should you check the apps a competitor store uses? Three reasons make competitor app research worth your time as a new store owner. First, it saves you from the install-uninstall cycle. Most new merchants test 20+ apps before settling on a stack. Knowing what already works in your niche cuts that down fast. Want a tech stack for your store? Here’s a complete breakdown of building a Shopify tech stack in 2026. Second, detecting Shopify apps reveals strategy. If five of your top competitors run Klaviyo, ReCharge, and Loox together, you just got the solution for a 7-figure store in your category. Third, the free Shopify app finder methods cost you nothing. Skipping competitor research because it feels costly is a mistake. My top methods to find what Shopify apps a website is using Method 1: Use a free Shopify app detector tool The fastest way to find the answer to ‘Shopify apps is this website using?’ is a free online detector. You paste the URL, the tool scans the page source, and you get a list of installed apps in seconds. Here are the four free options I rotate between. Shopscan ShopScan covers over 2,000 apps in its database and works as both a website and a Chrome extension. Accuracy is high, and the dashboard shows you the theme alongside the apps. This app is free with no signup. Koala inspector Koala Inspector has been around for years and remains one of the most reliable free Shopify app checkers. It catches reviews, apps, page builders, and email tools consistently. You can check out its free tier for basic competitor research. PIPIADS Shopify app detector PIPIADS uses AI to parse the source code and identify apps. This is a great app for quick one-off checks when you don't want to install anything. Instant Shopify app detector A newer entry with a clean interface and fast scan times. Best for visual learners who want a neat output. How to use any of them: Open the detector Paste the Shopify store URL Click "Detect" or "Scan" Review the app list Pros: Zero learning curve and works on any device. Cons: Limited to what's exposed in the public source code, so private apps stay hidden. My pick: ShopScan for daily research and Koala Inspector for deep dives. Method 2: Install a free browser extension Online detectors work fine, but browser extensions work faster. I check 30 to 50 competitor stores a week. Pasting URLs one by one is difficult for me. A Chrome extension turns this into a few-second job. Top free extensions I recommend: Koala Inspector Chrome Extension Same data as the web version, but one click away while you browse. Install, pin the icon, and click whenever you land on a Shopify store. ShopScan Extension Detect Shopify apps, themes, payment methods, and analytics tools in one pass. Great for full tech-stack audits. Wappalyzer Not Shopify-specific, but Wappalyzer reads the entire tech stack of any site, including Shopify apps. Useful as a backup when other detectors miss something. Setup is straightforward: Add the extension from the Chrome Web Store Pin it to your browser bar Visit any Shopify store Click the extension icon If you do competitor analysis even once a month, install one. This will save you hours of work. Method 3: Check the page source manually (Free + no tool needed) Every Shopify app that runs on the storefront leaves a tag in the page source. Once you know where to look, you can find Shopify apps in under a minute with nothing installed. Here's the exact process I use when I want a second opinion on what a detector found. Step 1: Right-click anywhere on the store's page and select "View Page Source." Keyboard shortcut: Ctrl+U on Windows, Cmd+Option+U on Mac. Step 2: Hit Ctrl+F (Cmd+F on Mac) to open the search bar inside the source code. Step 3: Search for this exact string: BEGIN app block: shopify://apps/ The app name sits right after /apps/. For example, shopify://apps/judgeme tells you the store runs Judge.me for reviews. Why I love the manual method: it never lies. Detector tools sometimes misread or skip apps. The page source shows you the exact Shopify apps a website is using. Method 4: Use DevTools to catch apps that load late Some apps don't show up in the static page source. They load after the page renders through lazy-loaded scripts. Detectors and View Source both miss them. Browser DevTools catches everything. Here's the quick version: Open the Shopify store Press F12 or right-click and choose "Inspect" Click the "Network" tab Reload the page (Ctrl+R or Cmd+R) Watch the requests roll in You'll see every script, image, and API call the page fires. Filter by domain or by the "JS" type to narrow the noise. This method is best for tech-curious merchants who want zero blind spots. I have written a complete breakdown of Shopify spy tools for a complete competitor research for merchants who wants to do more than detecting apps. The limitations of free methods to detect Shopify apps No free Shopify app finder is perfect. Set the right expectation before you start. Custom-built private apps stay invisible. Big brands often pay developers to build internal apps that never appear in the Shopify App Store. Detectors can't find what's not labeled. Backend-only apps (shipping rules, accounting integrations, fulfillment tools) don't load on the storefront. None of the four methods above will surface them. Some stores deliberately make their source code unclear on purpose. Also, in heavily customized themes, it's difficult to detect apps. Detection accuracy across free tools sits around 70 to 80 percent on average. Stack two or three methods together to get the most accurate results. A trustworthy competitor audit always combines a detector tool, a manual page source check, and visual observation. Skip any one of the three, and you'll miss something. How to Actually Use This Info (Not Just Copy a Competitor) Detecting apps is the easy part. Using the data well is where most new merchants slip. A few rules I live by after years of running competitor audits: Build a swipe file. Pick 5 to 10 leading stores in your niche. Run a Shopify app checker on each. Drop the results into a Google Sheet. Patterns will jump out within an hour. Look for overlap. If eight out of ten top stores in your category use Klaviyo, you've found a signal. If one store uses some obscure pop-up tool, ignore it. Test one app at a time. Installing five new apps in a week destroys your ability to measure what's actually working. Install one app, measure for two weeks, then decide. Read the reviews before you install. App detectors tell you what competitors use. They don't tell you which apps are well-supported, well-priced, or worth your money. Always check Shopify App Store reviews first. Match the app to your stage. A store doing $500 a month doesn't need an enterprise loyalty platform. Pick apps that fit your current revenue. The biggest competitor analysis lesson I can share: Apps amplify what's already working. They never fix what isn't. Wrapping Up You now have four free ways to answer the question every new merchant asks: what Shopify apps is this website using? Quick recap: Free Shopify app detector tools (ShopScan, Koala Inspector, PIPIADS, Instant) Chrome extensions for one-click checks View Page Source and search for "shopify://apps/" DevTools Network tab for late-loading apps Pick one method today. Open a competitor store you've been eyeing. Run a quick scan. Screenshot the results. You'll learn more about your niche in 10 minutes than you will from any course. FAQs 1. How to find out what Shopify apps a website is using? Any Shopify store's apps can be detected for free using tools like ShopScan, Koala Inspector, or PIPIADS, or by viewing the page source and searching for shopify://apps/. 2. Which is the best Shopify competitor research tool? For app detection specifically, Koala Inspector and ShopScan are the best tools. For full competitor research that goes beyond apps (traffic, ads, products, themes), pairing a Shopify app checker with SimilarWeb gives you a complete picture without spending a dollar. 3. Which are the best Shopify app finder tools? The top free Shopify app finder tools right now are ShopScan, Koala Inspector, PIPIADS, and Instant's Shopify App Detector.

6 Min • 5 May 2026

How to Block a Customer on Shopify: Step-by-Step Guide to Prevent Fraud

Every Shopify store owner wants more orders. But not every order is good for the business. I have seen customers place fake orders, return used products or create chargebacks after receiving the item. Do not avoid these issues because, after a while, it starts affecting your revenue and brand. So the real question is: how to block a customer on Shopify before they create more damage? The direct answer is simple. You can block or restrict a fraudulent customer on Shopify in two ways: Use a fraud prevention or customer blocking app. Use the customer section inside Shopify admin to tag, note, and manually control risky buyers. In this blog, I will walk you through both these methods so you can block certain customers from purchasing from Shopify. Why block certain customers from your store? Blocking a customer is about protecting your store from buyers who repeatedly create losses. Common reasons to block a customer on Shopify Place repeated fake orders Use wrong phone numbers or fake email addresses Keep returning damaged or used products Create chargebacks after delivery Use multiple cards for suspicious orders For a small Shopify store, even a few bad orders can hurt. You lose product cost, shipping cost, payment fees, and team time. Best solutions to prevent returns fraud, Shopify merchants should consider Return fraud is one of the biggest reasons merchants look to block a customer from ordering on Shopify. A customer may order a product, use it, and return it. Some customers return an old or different item. Some repeatedly order high-value products and create disputes after delivery. To reduce returns fraud, Shopify merchants can use: Clear return policies Customer tags for risky buyers Manual review for repeat returners Fraud analysis before fulfillment Address and phone number checks A Shopify fraud filter app Checkout blocking rules for known fraud patterns Shopify fraud filter apps are the best solution to prevent return fraud, Shopify merchants should choose. Here’s how to do it. How to block a customer on Shopify? (With Shopify fraud filter app) Step 1: Go to the Shopify App Store Open the Shopify App Store and search for ‘fraud filter app’. Pick the app based on what you need to block. Blockify and Blocky are good choices. I have tried and tested both of them. Install the app and give the required permissions. Step 2: Create a blocking rule Create a rule based on the customer detail you want to block. You can easily create blocking rules with fraud filter apps. I usually create rules for: Email address Phone number IP address Name Shipping address Country State Customer tag Order risk level Step 3: Choose the action Depending on the app, you can perform different actions to block a customer from ordering. Common actions I perform include: Block checkout Cancel order Flag order Redirect visitor Show warning Send fraud alert Add customer tag Step 4: Test the rule Always test the rule before relying on it. Use a test customer or test condition. Make sure the rule does not block genuine customers by mistake. This has happened to me multiple times. Step 5: Review blocked attempts Do not set the conditions and forget. I always check blocked attempts weekly. Some rules may need updates, especially if customers use different emails, phone numbers, or addresses. I have written a detailed breakdown of Shopify fraud protection and apps for merchants. How to block a customer from ordering on Shopify without an app You can use the Customer section to manage risky customers with notes, tags, and manual review. Note: Customer notes are visible only to store staff, and tags help organize customer profiles or create customer segments. Step 1: Go to the Shopify admin Open your Shopify admin dashboard. Go to the Customers section from the left-side menu. Step 2: Search for the customer Search using name, email, phone number, or shipping address. Click the customer name to open the full profile. Step 3: Review order history Check past orders, refunds, returns, chargebacks, payment status, and support history. I usually do 4 things. Add a customer note: Add a clear internal note. For example: Do not fulfill without manual review. The customer has repeatedly refused deliveries and returned used items. Add a customer tag: Add a tag such as: Blocked, Fraud Risk, High Risk, Manual Review, Do Not Fulfill Inform your fulfillment team: Make sure your team checks customer tags before shipping orders. Manually cancel or hold future orders: If the tagged customer places another order, review it before fulfillment. Cancel only when your store policy and proof support the action. Shopify’s current customer account system has a major limitation. Merchants cannot deactivate an individual customer account. A merchant can delete a customer profile, but if the customer signs in again with the same email, a new customer profile gets created. So, deleting a customer profile is not a strong blocking method. For real blocking, use tags with an app or checkout rule. Prevent fraud in Shopify by blocking customers Blocking a customer on Shopify should be a business decision. If one order looks odd, review it. If the same customer keeps creating problems, tag the profile, document the issue, and add stricter rules. For small or new stores, Shopify admin notes and tags are a good starting point. For repeat fraud, COD misuse, chargebacks, or returns abuse, a Shopify fraud filter app gives better protection. FAQs 1. How to block a customer on Shopify? You can block a customer on Shopify by using customer tags, internal notes, and fraud prevention rules. A fraud filter or customer blocker app is usually the better option when you want to stop repeat risky customers from placing orders. 2. How to block a customer from purchasing on Shopify? To block a customer from purchasing on Shopify, use a fraud prevention app that can block checkout based on email, phone number, IP address, customer tag, or shipping address. For manual control, you can tag the customer as “Blocked” or “Fraud Risk” inside the Shopify admin. 3. What are some of the best Shopify fraud filter apps? Blockify Fraud Filter & Blocker and Blockly Fraud Filter are two good apps I would recommend for merchants for fraud prevention. 4. How to prevent fraud on Shopify? To prevent fraud on Shopify, review high-risk orders before fulfillment, check fraud indicators, verify customer details, use payment checks like CVV and address verification, and avoid shipping suspicious orders too quickly.