Shopify Help Articles

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How Anua Unlocked 5X AOV Growth with iCart’s Smart Cart Features

delivery customization Challenges Solutions drive results Scale business delivery customization Challenges Solutions drive results Scale business delivery customization Challenges Solutions drive results Scale business delivery customization Challenges Solutions drive results Scale business Anua is a globally recognized Korean skincare brand known for its minimalist philosophy and focus on gentle yet effective formulations. Built on the idea of simplifying skincare routines, Anua develops products that deliver visible results while avoiding harsh or irritating components, making them suitable for sensitive skin types. Initially using a traditional full cart experience, Anua transitioned to iCart’s side cart solution in August 2025, to create a more seamless and engaging shopping journey. This shift allowed customers to easily explore complementary skincare products without disrupting their browsing flow, making it more intuitive to discover items that fit into a complete routine. By surfacing relevant recommendations directly within the cart, the brand enhanced product visibility across its range. Challenges Before implementing iCart’s side cart solution, Anua faced limitations with their existing full cart experience, which created friction in the customer journey. The traditional cart setup redirected users away from product pages, interrupting their browsing flow and reducing opportunities to explore additional products. As a skincare brand built around routines rather than single-item purchases, this made it difficult to effectively showcase complementary products and encourage customers to build complete regimens. Additionally, the lack of in-cart personalization and strategic upsell opportunities meant that customers were often unaware of related products that could enhance their skincare results. This limited the brand’s ability to increase average order value (AOV) and fully leverage its diverse product range. Anua needed a more dynamic and intuitive cart experience that could seamlessly introduce relevant recommendations while maintaining a smooth and engaging shopping journey. ❌ Cart Value Barriers Low average order value (AOV) due to single-item focus Most customers completed purchases with one primary product instead of building multi-step routines. Cart abandonment near shipping thresholds Customers were not clearly informed or motivated to reach free shipping or discount thresholds. Missed savings opportunities Customers were unaware of potential value in purchasing bundled routines or multiple complementary products. ❌ Absence of Progress-Based Incentives No free shipping or discount progress bar Customers were not motivated to increase their cart value due to lack of visible incentives. Missing tiered rewards system There were no structured milestones (e.g., “Spend more to unlock offers”), reducing upsell opportunities. ❌ Ineffective Cart UI/UX (Pre-Side Cart) Full-page cart disrupted shopping flowCustomers had to leave their browsing journey, increasing friction and drop-offs. No quick add/remove functionality Users couldn’t easily modify their cart or add suggested products without navigating away. Solution To overcome these challenges, Anua implemented iCart’s side cart solution to transform their traditional cart into a high-converting, interactive experience. By replacing the full-page cart with a seamless side cart, the brand ensured that customers could continue browsing while viewing their cart, significantly reducing friction in the shopping journey. Additionally, features like product recommendations & progress bars for free shipping and discounts motivated customers to increase their cart value. By combining personalization, incentive-driven messaging, and a user-friendly interface, Anua successfully turned their cart into a powerful revenue-driving touchpoint rather than just a checkout step. To maximize their cart effectiveness, they implemented two powerful features: ✅ Progress Bar with Multi-Reward Incentives Implemented a tiered progress bar to encourage higher cart value Customers are guided with a clear message like “Add $3.10 to unlock secret offer,” motivating them to continue adding products. Generated over $5M+ in revenue through incentive-driven cart progression Used product-based rewards to align with customer intent Instead of generic discounts, Anua incentivized purchases with relevant skincare items like Dark Spot Pads and mini serums. Built visual motivation for routine expansion As customers add products, they can clearly track progress toward unlocking multiple rewards, encouraging them to build a complete skincare routine. ✅ Product Recommendations Implemented “Frequently Bought Together” recommendations Customers adding a single product (e.g., toner) are shown complementary items like serums, moisturizers, or pads to complete their routine. Generated over 275K revenue through in-cart recommendations Encouraged full skincare regimen building Instead of isolated purchases, the cart suggests step-by-step product combinations aligned with common skincare routines. Increased product discovery at the final stage By surfacing relevant items directly in the cart, Anua ensured customers explore more of their catalog without leaving the checkout flow. Results Achieved in Last 180 Days 22932 Total Store Orders 45101 Total iCart Orders 5X iCart Generated AOV 65.70% Upsell Affected Conversion Rate These improvements reflect a clear shift in customer behavior on Anua’s store. Cart abandonment reduced as shoppers discovered complementary skincare products and felt encouraged to build complete routines. Engagement also increased, with customers interacting more with in-cart recommendations and exploring relevant product pairings. Results & Impact And...Results is Our Main Clarification By implementing iCart’s cart drawer, product recommendations, and progress bar, Anua transformed its cart into a high-performing conversion touchpoint. Shopping Experience Enhancement The improved cart experience encouraged customers to discover complementary products and understand the value of sustainable beauty routines. For instance, the clear presentation of subscription savings alongside one-time purchase options helped customers make more informed decisions about their long-term hair care needs. As Anua continues to optimize its cart experience, the brand is closely monitoring: Routine-based purchasing behavior - tracking how customers move from single items to multi-step regimens Engagement with in-cart recommendations - measuring interaction with suggested products Cart value progression - analyzing how incentives influence higher spending [related_cases_slider] Ready to Write Your Success Story? Try icart App Join successful businesses like Anua and Master your delivery scheduling Delight customers with precise timing Grow your special occasion orders Expand your delivery reach

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6 Min • 22 April 2026

How to Create Tiered Discounts in Shopify? (2 Best Methods Explained)

Tiered discounts in Shopify are a pricing strategy where customers get rewards as they unlock each tier. This can be done in multiple ways, like adding more items or increasing the total spend. I recommend this based on how new stores sell. If you just want a simple backend setup, the native method is enough. If you want shoppers to clearly see the multiple discount tiers in the cart, I suggest the app method. I have worked with stores with both methods and have seen their AOV increase within weeks. First, let’s have an overview of the two methods to create tiered discounts in your Shopify store. How to do tiered discounts on Shopify? (The 2 methods) MethodBest forWhat it doesNative Shopify methodSimple tiered offersLet's you create amount-off or Buy X Get Y discounts with a minimum quantity or minimum spendShopify app method with iCartMore visible cart-based tiersLet's show a multi-tiered discount bar in the cart. I have used the iCart Cart Drawer Cart Upsell app the most because it helps me show a multi-tiered discount bar in the cart drawer. For example, here’s a store I worked with called Garb Classics. We worked together to increase their AOV and installed iCart in their store. The discount bar with multiple tiers in their cart decreased their cart abandonment rate and increased their sales. You can also do a tiered discount without an app. Let’s first understand that. How to create tiered discounts in Shopify? (native method) This works well for offers like Buy 2, get 10% off or Spend $50, get 10% off. The setup is simple, but it is better for simple tiers than for a fully visual bulk discount experience. Step 1: Go to Shopify Discounts From your Shopify admin, open Discounts and click Create discount. Shopify lets you build discounts as code or as an automatic discount. Choose the format that fits your store. Want to create discounts? Here's a complete guide to creating discounts on Shopify. Step 2: Choose the right discount type For most Shopify tiered discounts, I start with Amount off if I want a percentage or a fixed discount once the shopper reaches a threshold. If the offer is more quantity-driven, I use Buy X Get Y. Step 3: Set your threshold Inside the discount setup, add the rule that triggers the offer. Shopify lets you use a minimum purchase amount or a minimum quantity of items. This is the part that creates the tier logic. For example, you can set one discount when a shopper buys 2 items, and another when they buy 4 items. Step 4: Add Tier 1 and Tier 2 Now set your discount levels clearly. For example, Tier 1 can buy 2 items and get 10% off, and Tier 2 can buy 4 items and get 15% off. This makes your Shopify tiered discounts easy to plan before you publish them. Step 5: Choose products or collections Now select which products, variants, or collections the discount should apply to. I always tell merchants to start small here. Test the offer on one collection first. That makes it easier to see if the discount is increasing your AOV. Step 6: Decide if it should be a code or automatic If you want customers to enter a code, use a discount code. If you want the tier to apply once the cart qualifies, use an automatic discount. Step 7: Set dates, usage rules, and combinations Add the active dates, usage limits, and customer eligibility. Shopify also allows discount combinations, but there are rules around how many discounts can apply to the same order. Step 8: Test the discount Before publishing, test the discount tiers yourself. Add products, hit the minimum quantity, and make sure the offer applies exactly when it should. Now I prefer discount tiers to be visible on the cart drawer; that’s why I use apps like iCart. Here’s how to create tiered discounts in Shopify with an app. How to create tiered discounts in Shopify? (with an app) Step 1: Install the iCart app Go to the app store and install the app ‘iCart Cart Drawer Cart Upsell’ Step 2: Enable the app After installing, go to Online store > Edit theme and enable the iCart app embed. Click save after applying the changes. Step 3: Select your cart type Next, choose how you want the cart experience to appear. iCart has a multi-cart feature that lets you add both a full cart and a cart drawer in your storefront. After selecting the cart, click Customize. Step 4: Select the progress bar widget Backend view of the Progress Bar widget in iCart From the Widgets section, select the Progress Bar widget. Here’s how I add a multi-tier discount bar in the cart drawer. The discount tiers can be selected based on cart price above X and cart items above X. You can add multiple tiered discounts based on free shipping, percentage, and fixed amount. I find this method better than native because it gives me more choices to do tiered discounts where shoppers make decisions. That is in the cart. Here’s a great case study on how the Shopify store Dice Dungeons boosted their sales using progress bars and other widgets of iCart. Key tips while adding tiered discounts Start with 2 or 3 tiers, not 5 or 6. I have experienced stores get better results when the offers are easy to read. Keep the discount math simple. “Buy 2, save 10%” is easier to act on than a complicated progress bar. Test tiered discounts on one collection first, then expand only after you see what happens to the conversion rate and average order value. Make the next reward level visible. That is where cart messaging and progress bars are a much better option. Always check the offer on mobile. Your AOV will decrease when the discount is hidden on smaller screens. Tiered discounts decrease cart abandonment rate The biggest benefit of adding a tiered discount on Shopify is they help decrease cart abandonment rate. This is because customers want bigger rewards as they unlock tiers and complete the checkout. Use the native method for a basic setup. Use apps like iCart when you want shoppers to clearly see the discount tiers in the cart and feel pushed toward the next saving level. FAQs 1. How to create tiered discounts in Shopify? You can create simple tiered discounts in Shopify by using native discount types like Amount off or Buy X Get Y and setting a minimum quantity or minimum purchase amount. You can use apps like iCart to add tiered discounts in the cart through a discount bar. 2. Can you stack discounts on Shopify? Yes, Shopify does allow discount combinations, but stacking depends on the discount types and how you configure them. 3. What is a tiered discount strategy? A tiered discount strategy is a pricing approach where the discount gets better as the customer buys more or spends more. 4. What is an example of a tiered discount? A simple example is: buy 2 items and get 10% off, buy 4 items and get 15% off. This works well because the customer can clearly see the next saving level.

7 Min • 21 April 2026

10+ Reasons to Shift from Shopify to Shopify Plus: When & How to Upgrade?

You can upgrade from Shopify to Shopify Plus from your Shopify admin by going to Settings > Plan, choosing Select Plus, and completing the billing approval. What you get in return is more than a higher-tier plan. Shopify Plus unlocks advanced checkout customization, Shopify Flow, Launchpad, native B2B tools, expansion stores, and other features built for stores that are ready to scale with more control. If you are wondering when to upgrade to Shopify Plus, my answer is simple. I recommend it when your store needs deeper checkout control, stronger automation, B2B selling, better launch support, or multi-store scale that standard Shopify cannot handle. Shopify Plus adds advanced checkout customization, Flow, native B2B tools, expansion stores, headless support, and lower transaction fees than other plans. When I help a brand move from Shopify to Shopify Plus, I always check for reasons why they need the upgrade. Not all stores need to move to Plus, but if you want to move, you need to be aware of the benefits. 10+ reasons to upgrade from Shopify to Shopify Plus 1️⃣ Edit checkout on Shopify Plus with real control This is the biggest reason to upgrade to Shopify Plus. Plus gives you advanced checkout customization, including control over the information, shipping, and payment pages, plus access to the Checkout Branding API. That gives me more room to improve trust, delivery clarity, upsells, and conversion without doing workarounds. App I use to increase revenue from the checkout page If I want to make the most of Shopify Plus after customizing checkout, I install apps like SellMore Post Purchase Upsell. It helps merchants show one-click upsells, bundles, and AI-powered offers across the checkout, post-purchase, thank you, and order status pages. 2️⃣ Stronger discount logic As stores grow, simple discount rules start feeling limited. Shopify Plus supports enhanced discounting with custom shipping, order, and payment discounts, along with more thresholds through discount APIs. That matters when you want to offer and manage multiple discount offers without installing apps. 3️⃣ Shopify Flow saves time Manual work is expensive in 2026. Shopify Flow is one of my favourite apps that lets you automate tasks across your store and apps using triggers, conditions, and actions. Some of the Shopify Flow examples I use are tagging high-value orders, flagging risky orders, sending low-stock alerts, and performing repetitive admin work. 4️⃣ Launchpad is built for busy sales calendars If a store runs drops, flash sales, or scheduled campaigns, Launchpad makes life easier. It is available only on Shopify Plus and lets you schedule and automate events like promotions, product releases, and inventory restocks while tracking them in real time. 5️⃣ Native B2B becomes a real option A lot of growing brands I worked with want DTC and B2B on the same platform. Shopify B2B lets you sell wholesale through a single platform. You can run B2B and DTC from one store or from a separate B2B-only store. That flexibility is one of the big reasons why a lot of stores move from Shopify to Shopify Plus. 6️⃣ B2B pricing and payment terms get much better This feature is when Plus becomes more practical. The Plus plan supports unlimited B2B catalogs, assignment to companies and locations, and advanced payments like deposits, partial payments, and payment requests per fulfillment. If going B2B is part of your next phase, this alone can justify the upgrade. 7️⃣ Expansion stores help you scale cleanly When a brand grows into new markets or regions, one storefront is not enough. Shopify Plus supports expansion stores under the same organization, with centralized user and billing management. You can manage multiple stores in different regions under a single platform. I have worked with many Magento stores that migrated to Shopify Plus when they wanted to expand. 8️⃣ Lower transaction fees Plus gives you the lowest transaction fees of any plan. That does not mean you should upgrade immediately. But once order volume climbs, you need to start saving on fees to increase your ROI. 9️⃣ Unlimited staff and 24/7 phone support The Shopify Plus plan supports unlimited staff and priority 24/7 support through phone. That becomes useful when more people need access across merchandising, support, marketing, development, and operations. 🔟 Staging stores make safer launches possible A staging site is like a clone of your Shopify store. I rate this feature highly because it lowers risk. Shopify Plus includes unlimited staging stores and feature test drives, which give teams a safer place to test themes, apps, and checkout changes before they touch the live store. Bonus reason: The benefits of headless commerce This is a technical reason, but it still matters. Plus supports up to 25 custom React storefronts with Hydrogen on Oxygen. If the business later needs more frontend freedom, Plus gives you that option without leaving the platform. Want to grow with headless commerce? Here’s how headless commerce solutions help Shopify merchants scale their business. A step-by-step Shopify to Shopify Plus upgrade process If a merchant asks me how to get Shopify Plus, I follow a 6-step process. 1. Audit your current plan Before you upgrade, check why your current setup is holding growth back. Checkout customization feels limited Manual work is taking more time B2B selling is getting complicated Store launches or flash sales need better planning Multi-store or international growth is becoming harder 2. Change the plan in the Shopify admin Go to Settings > Plan In the section called Plan details, click Change Plan Now there are two options here: Select Plus or Try Plus Click on Try Plus to start the Plus trial. Now the Plus trial has started. If you need to upgrade to the Plus plan before the trial ends. Go to Settings > Plan You will see an Upgrade early option in the Plan details. You can go for Plus for 1 or 3 years. Review your payment info, then Subscribe to the Plus plan. A team member from Shopify will help you with the complete onboarding process within 24 hours. After upgrading to Plus, here’s what I do for every Plus user. 1. Rebuild checkout the right way Set up checkout changes with the checkout and accounts editor Customize the information, shipping, and payment pages Review which checkout apps now make sense for your store 2. Review tracking, apps, and post-purchase pages Check these before going live Pixels and conversion tracking Thank you page customizations Order status page customizations App compatibility with the new checkout setup 3. Test before launch Always run a quick QA before you launch your Plus store. Here’s what I look into. Checkout flow Payment methods Shipping logic Upsell or post-purchase offers Analytics tracking Mobile checkout experience Final thoughts: Shopify to Shopify Plus is a good upgrade My view is straightforward. The Plus upgrade is worth it when your store needs more control. If you are having issues with checkout, automation, B2B, and multi-store growth, Plus is the best option to upgrade. FAQs 1. When to upgrade to Shopify Plus? Upgrade to Shopify Plus when your store needs more than basic growth tools, especially around checkout customization, automation, B2B selling, launch management, or multi-store expansion. 2. How to get Shopify Plus? From your admin, go to Settings > Plan, choose Select Plus, review the billing terms, and subscribe. You will be in contact with the sales team, sign a contract of 1 or 3 years, and work with a Launch Engineer to upgrade to Plus. 3. How to edit checkout on Shopify Plus? You can edit checkout using the checkout and accounts editor. You can also use apps like SellMore to edit your checkout page. 4. Is there a difference between Shopify and Shopify Plus? Yes. Plus runs on the same platform, but it adds enterprise-level features like advanced checkout customization, Shopify Flow, Launchpad, native B2B tools, expansion stores, unlimited staff, staging stores, and priority support.

8 Min • 17 April 2026

How to Add a Shopify Order Tracking Page to Enable Customers to Track Their Orders

To add a Shopify order tracking page, start by using Shopify’s built-in order status page, which becomes available once you fulfill an order and add the tracking number. Customers can then track their shipment through the order status link, shipping confirmation email, or Shop app. If you want a branded Track Order page on your site, you will usually need a Shopify order tracking app like AfterShip or ParcelWILL. A lot of store owners in 2026 still think they need an app to offer order tracking in Shopify. Shopify already gives a built-in order status page once you add tracking numbers to fulfilled orders. Customers can check updates from the order status page, shipping emails, the Shop app, or by entering their order confirmation number and verifying their email or phone. When I help new Shopify stores set this up, I keep the goal simple: Make tracking easy to find Make order updates easy to understand Make customers feel their order is moving In this guide, I will help you how to achieve all these goals. We will get into the importance of enabling customers to track their orders, how to add a Shopify order tracking page, best apps for it and tips to communicate order status with customers. What is the importance of enabling customers to track their orders? A customer will feel excited at checkout, but the customer only gains trust after the payment. If they cannot check delivery progress easily, they message support. If that happens, your team starts answering the same question again and again. That is why I treat Shopify order tracking as part of CX. A clear tracking flow gives shoppers confidence. It also helps your store look more organized from day one. Why does order tracking matter for new stores? Reduce “Where is my order?” messages Build trust after checkout Keep customers informed without manual follow-up Shopify’s built-in tracking flow already covers the basics well. Let’s understand how to track a Shopify order without app. How to add a Shopify tracking page for customers? (Without app) Step 1: Fulfill the order and add the tracking number This is the first thing I check when a store says customers cannot track orders properly. When you fulfill an order and add the tracking number, Shopify uses it to send shipment updates to customers. To find it, go to Orders, go to the specific order, and here view the Fulfilled section. Here you can find the tracking number and carrier. If you buy shipping labels inside Shopify, the tracking number and carrier can be added automatically. If you use another carrier, you can add the tracking number manually during or after fulfillment. Shopify detects the carrier automatically. Step 2: Make sure the order status link reaches the customer I use Shopify’s default order confirmation and shipping templates. In this method, the order status page link is already included. Sometimes customers edit those templates. If so, check them carefully so the tracking path still works. Step 3: Test the tracking flow yourself I always test the full journey before calling it done. Here's how I do it. Place a test order > add tracking > Open the email on mobile > Click the link > See how quickly I can reach the tracking page. Step 4: Know what native Shopify tracking can and cannot do Shopify’s built-in order status page is great for shipment visibility. Customers can reach it in different ways: Through the shipping confirmation email Through their customer account Through the Shop app By entering the order confirmation number and verifying their email or phone Do you need an app for Shopify order tracking? In my experience, merchants should use the built-in tracing feature if: They are a new store They ship with one or two carriers They want a simple setup with no extra app cost You just need customers to check the shipment progress easily When should I use a Shopify order tracking app? The built-in order status page is good, but a branded public tracking page in your store navigation is even better. If you want to add an order tracking page on Shopify, you will need an app. So if someone asks me how to track Shopify orders, my first answer will be to start with Shopify’s built-in setup. Move to an app only when you need more control, more branding, or a dedicated order lookup page. I have used 3 apps to enable order tracking on Shopify for customers. How to reduce delivery questions before they turn into tracking questions Before a customer even starts tracking an order, it helps to set the right delivery expectation earlier. That is where I use apps like Stellar Delivery Date & Pickup. It lets customers choose local delivery, store pickup, or shipping with a delivery date and time slot. This helps store owners to reduce confusion around when an order is expected. I like Stellar for stores that handle time-sensitive orders like groceries, bakeries, and florists. Best apps for Shopify order tracking AfterShip Order Tracking This is the first app that I have used, so I will always recommend it. Here is what I like about AfterShip. Branded tracking pages Automated email and SMS notifications Shipment analytics Wide carrier coverage 17TRACK Order Tracking I have used this app for international customers because it has a great multilingual feature. Features of 17Track that I love: Multilingual tracking Estimated delivery dates Proactive shipment alerts Return support ParcelWILL Order Tracking This app has the best live chat features that I always use if your customers are purchasing high-ticket items. Some other features I love include: Easy setup Customizable tracking pages A beginner-friendly experience Integrated with the smart upsell system Here's a complete guide to to optimize order confirmation page on Shopify. Tips to communicate order status with customers More than adding a Shopify order tracking page, I believe in communicating with the customer in a better way. Here’s what I have learned. Keep your order updates clear I always tell merchants to send updates at the right moment. Your customer should know: When the order is confirmed When it is shipped When tracking becomes active If I’m a customer and these things are taking time, I would feel something is wrong. Use simple status language I have seen stores using confusing internal terms. Instead, use labels that customers understand right away. Order confirmed Packed Shipped Out for delivery Delivered Set expectations early If you need two business days to process orders before shipping, mention that clearly on: The product page The order confirmation email Your shipping policy page Add a short note about tracking delays Some delays happen; it's part of being a Shopify merchant. If you see a delay is incoming. Add a small message like: Tracking may take 24 to 48 hours to update after shipment Make tracking easy to find Customers need to check the order status quickly. If you use an app-based tracking page, add a Track Order link in your: Header Footer Help or support section Test everything on mobile It’s 2026. Customers have been checking order updates on their phones. If the link is not visible properly, support messages will still come in. I always review the full flow on mobile before I publish it. Final thoughts: Add tracking to Shopify orders For new stores, I would recommend Shopify’s built-in tracking first. Ensure that the order status path is easy for customers to follow. Once your store grows, you can decide if you need a dedicated tracking page with the Shopify order tracking app. 17Track, ParcelWILL, and AfterShip are great choices. FAQs 1. Can customers track their orders on Shopify? Yes. Once you add tracking details to a fulfilled order, customers can view updates through Shopify’s order status page, shipping confirmation emails, the Shop app, or by verifying their order details. 2. Is there any simple way to add a tracking order page to a store? Yes. The simplest way is to start with Shopify’s built-in order status page, because it already works once tracking is added to the order. If you want an order tracking page in your store navigation, use a Shopify order tracking app. 3. How to enable customers to track orders on Shopify? Fulfill the order and add the tracking number and the carrier details. Shopify then uses that information to show tracking on the order status page and in shipping notifications. 4. How to add tracking to a Shopify order? Go to the Order section in your Shopify admin, select an order, fulfill it, and enter the tracking number and carrier name or tracking URL.