Question 1

Does Shopify provide store credit?

Accepted Answer

Yes, Shopify provides store credit that you can enable in the Customer accounts settings and manage directly from each customer profile. Customers with new customer accounts can see and spend their store credit at checkout when they’re logged in.

Question 2

How to issue store credit on Shopify?

Accepted Answer

You can issue store credit from your Shopify admin by going to Customers > select a customer > Store credit > Edit > Credit, then entering the amount you want to add to their balance. Once you save it, the credit appears in the customer’s store credit section.

Question 3

What is the difference between a gift card and a store credit on Shopify?

Accepted Answer

Store credit is tied to a specific customer account and used like a built-in balance at checkout. A gift card is a separate code that anyone can redeem as long as they have the code.

Question 4

Are refund and store credit the same?

Accepted Answer

No, a refund sends money back to the customer’s original payment method. A store credit keeps the value inside your Shopify store for the customer to use later.

Question 5

Is giving store credit good or bad for Shopify stores?

Accepted Answer

Giving store credit is generally positive for most Shopify stores because it retains revenue and increases the chances of repeat purchases.

Question 6

What are the benefits of providing store credit on Shopify?

Accepted Answer

Store credit helps you reduce refund-related revenue loss, keep customers in your store, and nudge them toward repeat purchases. It also integrates cleanly with returns, POS, and loyalty workflows, giving you a flexible way to compensate customers while still protecting margins.

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