Question 1

Why isn’t my local delivery option showing at checkout?

Accepted Answer

This usually happens because the customer is not eligible based on your setup, like their address is outside your delivery zone, your minimum order rule is not met, or the items are not available from the same location. Also, check if they used an accelerated checkout option, because that can remove local delivery.

Question 2

Why does local delivery disappear when customers use Apple Pay or PayPal?

Accepted Answer

Shopify local delivery does not work with accelerated checkouts like Apple Pay and PayPal, so it will not appear as a delivery option when customers choose them.

Question 3

Why do customers only see shipping when they click an accelerated checkout button?

Accepted Answer

Because those buttons take customers into an accelerated checkout flow, and Shopify removes local delivery there (except Shop Pay).

Question 4

Why does local delivery show for some customers but not others?

Accepted Answer

It depends on eligibility per customer, mainly their address and whether the order can be fulfilled from one location with inventory. One customer might be in your zone and meet the minimum, while another can be outside the zone.

Question 5

Which is the best Shopify app to add local delivery to my store?

Accepted Answer

If you want customers to pick a delivery date and time and reduce support tickets, an app like Stellar Delivery Date & Pickup is built for that scheduling experience.

Author: Vineet Nair

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