Author: Stevie Carpenter
Gather knowledge about the latest insights, updates, tips, and tricks in the Ecommerce industry.
5 Min • 20 March 2026
How Anua Unlocked 5X AOV Growth with iCart’s Smart Cart Features
delivery customization Challenges Solutions drive results Scale business delivery customization Challenges Solutions drive results Scale business delivery customization Challenges Solutions drive results Scale business delivery customization Challenges Solutions drive results Scale business Anua is a globally recognized Korean skincare brand known for its minimalist philosophy and focus on gentle yet effective formulations. Built on the idea of simplifying skincare routines, Anua develops products that deliver visible results while avoiding harsh or irritating components, making them suitable for sensitive skin types. Initially using a traditional full cart experience, Anua transitioned to iCart’s side cart solution in August 2025, to create a more seamless and engaging shopping journey. This shift allowed customers to easily explore complementary skincare products without disrupting their browsing flow, making it more intuitive to discover items that fit into a complete routine. By surfacing relevant recommendations directly within the cart, the brand enhanced product visibility across its range. Challenges Before implementing iCart’s side cart solution, Anua faced limitations with their existing full cart experience, which created friction in the customer journey. The traditional cart setup redirected users away from product pages, interrupting their browsing flow and reducing opportunities to explore additional products. As a skincare brand built around routines rather than single-item purchases, this made it difficult to effectively showcase complementary products and encourage customers to build complete regimens. Additionally, the lack of in-cart personalization and strategic upsell opportunities meant that customers were often unaware of related products that could enhance their skincare results. This limited the brand’s ability to increase average order value (AOV) and fully leverage its diverse product range. Anua needed a more dynamic and intuitive cart experience that could seamlessly introduce relevant recommendations while maintaining a smooth and engaging shopping journey. ❌ Cart Value Barriers Low average order value (AOV) due to single-item focus Most customers completed purchases with one primary product instead of building multi-step routines. Cart abandonment near shipping thresholds Customers were not clearly informed or motivated to reach free shipping or discount thresholds. Missed savings opportunities Customers were unaware of potential value in purchasing bundled routines or multiple complementary products. ❌ Absence of Progress-Based Incentives No free shipping or discount progress bar Customers were not motivated to increase their cart value due to lack of visible incentives. Missing tiered rewards system There were no structured milestones (e.g., “Spend more to unlock offers”), reducing upsell opportunities. ❌ Ineffective Cart UI/UX (Pre-Side Cart) Full-page cart disrupted shopping flowCustomers had to leave their browsing journey, increasing friction and drop-offs. No quick add/remove functionality Users couldn’t easily modify their cart or add suggested products without navigating away. Solution To overcome these challenges, Anua implemented iCart’s side cart solution to transform their traditional cart into a high-converting, interactive experience. By replacing the full-page cart with a seamless side cart, the brand ensured that customers could continue browsing while viewing their cart, significantly reducing friction in the shopping journey. Additionally, features like product recommendations & progress bars for free shipping and discounts motivated customers to increase their cart value. By combining personalization, incentive-driven messaging, and a user-friendly interface, Anua successfully turned their cart into a powerful revenue-driving touchpoint rather than just a checkout step. To maximize their cart effectiveness, they implemented two powerful features: ✅ Progress Bar with Multi-Reward Incentives Implemented a tiered progress bar to encourage higher cart value Customers are guided with a clear message like “Add $3.10 to unlock secret offer,” motivating them to continue adding products. Generated over $5M+ in revenue through incentive-driven cart progression Used product-based rewards to align with customer intent Instead of generic discounts, Anua incentivized purchases with relevant skincare items like Dark Spot Pads and mini serums. Built visual motivation for routine expansion As customers add products, they can clearly track progress toward unlocking multiple rewards, encouraging them to build a complete skincare routine. ✅ Product Recommendations Implemented “Frequently Bought Together” recommendations Customers adding a single product (e.g., toner) are shown complementary items like serums, moisturizers, or pads to complete their routine. Generated over 275K revenue through in-cart recommendations Encouraged full skincare regimen building Instead of isolated purchases, the cart suggests step-by-step product combinations aligned with common skincare routines. Increased product discovery at the final stage By surfacing relevant items directly in the cart, Anua ensured customers explore more of their catalog without leaving the checkout flow. Results Achieved in Last 180 Days 22932 Total Store Orders 45101 Total iCart Orders 5X iCart Generated AOV 65.70% Upsell Affected Conversion Rate These improvements reflect a clear shift in customer behavior on Anua’s store. Cart abandonment reduced as shoppers discovered complementary skincare products and felt encouraged to build complete routines. Engagement also increased, with customers interacting more with in-cart recommendations and exploring relevant product pairings. Results & Impact And...Results is Our Main Clarification By implementing iCart’s cart drawer, product recommendations, and progress bar, Anua transformed its cart into a high-performing conversion touchpoint. Shopping Experience Enhancement The improved cart experience encouraged customers to discover complementary products and understand the value of sustainable beauty routines. For instance, the clear presentation of subscription savings alongside one-time purchase options helped customers make more informed decisions about their long-term hair care needs. As Anua continues to optimize its cart experience, the brand is closely monitoring: Routine-based purchasing behavior - tracking how customers move from single items to multi-step regimens Engagement with in-cart recommendations - measuring interaction with suggested products Cart value progression - analyzing how incentives influence higher spending [related_cases_slider] Ready to Write Your Success Story? Try icart App Join successful businesses like Anua and Master your delivery scheduling Delight customers with precise timing Grow your special occasion orders Expand your delivery reach
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![How to Automate Shopify Post-purchase Email? [Examples + Tips to Convert]](https://www.identixweb.com/wp-content/uploads/2026/04/26-03-Thu-Blog-How-to-Streamline-Shopify-Post-purchase-Email-Flow_.webp)
8 Min • 6 April 2026
How to Automate Shopify Post-purchase Email? [Examples + Tips to Convert]
To automate a Shopify post purchase email with Shopify Messaging, install the app, open Shopify Messaging, then head to Automations, and after that select templates for Post Purchase. From there, edit the email copy, timing, and trigger so it matches what should happen after checkout. I’ve seen a lot of Shopify stores put all their focus on getting the first sale. They work on ads and storefronts, but the moment the order comes in, the communication stops. Right after checkout, customers want reassurance. They want to know their order is confirmed, when it will arrive, and what happens next. A strong Shopify post purchase email flow handles this perfectly. A Shopify post purchase email is any email a customer gets after they complete checkout. In this blog, I’ll break down the types of post-purchase emails, how to set them up with automation, the best examples, and the conversion tips I use to make them work. Types of Shopify post purchase email + Examples A strong Shopify post purchase email flow does more than confirm the order. I use it to answer customer questions, build trust, and create the next buying opportunity. I sent each email with a goal in mind. Order confirmation email This is the first email customers expect after they buy. It should go out immediately because shoppers want instant proof that their order went through. I keep this email clear and short. It should include the order summary, payment details, shipping information, and a support contact in case the customer needs help. Here’s an example: Subject: Your order is confirmed Hi [First Name], thanks for your order. We’ve received your payment, and your order is now being processed. You can review your order details below, and if you need help, just reply to this email. Shopify thank you email The thank you email is where I make the customer feel good about buying. A warm thank you email can reinforce the buying decision, show brand personality, and make the experience feel more human. Here’s an example: Subject: Thanks for shopping with us Hi [First Name], thank you for your order. We’re glad you chose us, and we’re excited to get this to you. We’ll keep you updated along the way. Shipping and delivery update emails I send these emails to keep customers in the loop after the order is placed. I group both shipping and delivery confirmation together because both serve one clear purpose: reducing uncertainty. For example: Subject: Your order is on the way Hi [First Name], good news, your order has shipped. You can track it here: [Tracking Link]. We’ll send one more update when it gets delivered. How-to emails I write product education emails mainly for cosmetics stores because styling tips, care instructions, or a little guidance are required for this. Here’s an example I use: Subject: Quick tips before you use your product Hi [First Name], your order should be with you soon, so here are a few quick tips to help you get the best results. [Tip 1], [Tip 2], and [Tip 3]. A little guidance now can make the experience much better. Cross-sell or upsell emails This is the revenue-focused email in the post-purchase flow. I send it after the customer has had a little time with the original purchase. Product recommendations work better because they connect to what the customer already bought. A matching item, refill, add-on, or upgrade feels more useful. Subject: Complete your purchase with these picks Hi [First Name], based on what you bought, we picked a few products that go well with it. These are relevant add-ons that can help you get more value from your order. See the picks here: [Product Link]. Want to turn post-purchase Flow into extra revenue? If you want to go beyond basic follow-up emails, SellMore Post Purchase Upsell is a smart option to add at this stage. It helps you show one-click upsell offers on the post-purchase page and thank you page, so you can increase AOV after checkout. It also comes with AI-powered upsells, bundles, and analytics, which makes it a practical pick for stores that want to automate post-purchase sales more effectively. How to automate Shopify post purchase emails? Setting up post-purchase emails is not technical at all. I always tell store owners to keep it simple at the start. Build the flow, choose the tool, then automate each step based on what the customer does after checkout. Start with your post-purchase flow map Before I touch any app or automation setting, I map the flow. This makes the whole setup easier because I know what, when, and why an email is sent. Here’s a simple post purchase email flow that I follow Order confirmation: immediately Thank-you email: same day or next day Product education email: day 1 to 3 Review request: after delivery and enough time to use the product Cross-sell or upsell email: based on the product cycle Loyalty rewards email: later, if there is no repeat purchase This flow can be different based on your brand. Choose your automation tool Once the flow is clear, I pick the tool. You can use built-in Shopify tools like Shopify Messaging or Shopify Flow. This is a good starting point if you want something easy to manage and quick to launch. You can also use third-party apps as well. I use Omnisend for this. They have 500 emails/month for free in their starting plan, so it's a good start for new stores. I use Shopify Messaging to automate. I start with Messaging > Automations and start with a post purchase template. Pick the right triggers A trigger is the action that starts an email. I keep this simple because merchants mix up campaigns and triggers. A trigger is what tells the automation to send an email automatically based on customer behavior. This is what I use as a common post purchase trigger: Purchase completed First purchase Shipping and delivery notification Product delivered Product review request Product or category purchased I always choose triggers based on the purpose of the email. For example, if the email is meant to reassure, the trigger should happen right after purchase. Segment your customers Do not send every customer the same follow-up. That is one of the biggest mistakes I see with new stores. To solve this issue, I perform a basic level of segmentation to make your emails feel much more relevant. I usually start with simple groups like: First-time customers vs repeat customers Product category purchased High-order-value customers Subscription customers vs one-time buyers Customers who bought consumables vs non-consumables Add personalization No matter how much AI gets into my workflow, adding personalization strategies helps in conversion. Basically, add these details to the emails. The product the customer bought Shipping details A personal note for first-time buyers Usage tips based on the product type Recommendations linked to the original order Test, launch, and track performance Once the flow is ready, I launch it and watch the numbers. I focus on metrics like: Click rate Repeat purchase rate Review rate Support tickets Revenue from follow-up emails Best practices to convert Shopify post purchase emails Keep one clear CTA per email: A single next step, like tracking the order, leaving a review, or shopping for matching products, keeps the email focused on one goal. Work on your timing: Shopify post purchase emails work best when the timing fits the moment, for example, if an order is confirmed, send the order confirmation email instantly. Personalize the emails: Short sentences, clear subject lines, and natural copy make the email feel more personal and less like automation. Optimize for mobile: This is something I missed as well. Short subject lines, clean formatting, and easy-to-tap buttons help more people read and act on the email from their phone. So what have we learned… Shopify post purchase emails should be a part of the sales system from day one. I’ve seen new Shopify stores put all their effort into getting the first order, then miss the chance to build trust and bring that customer back. A simple post-purchase flow fixes that by keeping communication clear, timely, and useful after checkout. FAQs 1. Can you send emails through Shopify? Yes. You can send and even automate emails with the Shopify Messaging app. 2. How to customize order confirmation email in Shopify? Go to Shopify admin → Settings → Notifications → Customer notifications → Order confirmation> Edit code. From here, you can edit your order confirmation email. 3. How to reduce post purchase support tickets on Shopify? The fastest way is to make your post-purchase emails answer the questions customers ask most: order confirmation, shipping updates, tracking, delivery status, and easy access to support links or FAQs. 4. What type of post purchase emails can I send? You can send order confirmations, shipping and delivery emails, thank-you emails, upsell or cross-sell emails, and loyalty rewards emails.
11 Min • 15 April 2026
A Complete Shopify Store Audit Checklist to Improve SEO, Site Speed & UX
A Shopify store audit is a comprehensive evaluation of your eCommerce store’s performance, SEO, user experience (UX), and conversion funnel to improve sales and speed. Key steps include fixing site speed (under 3s), auditing apps, enhancing product pages with high-quality content, and verifying data tracking. As a Shopify expert, I have seen many Shopify stores focus only on ads while ignoring the parts of the store that actually shape traffic, trust, and conversions. That is why a proper Shopify store audit matters. When you check your SEO, site speed, and user experience together, you get a much clearer picture of what is helping your store grow and what is holding it back. This checklist will help you spot those gaps, fix them, and build a store that performs better for both search engines and shoppers. 💡 Who is this for?Shopify merchants who want to improve their Google rankings, increase site speed, reduce cart abandonment, and convert more of the traffic they're already getting. What Exactly is a Shopify Store Audit And Why Should You Care? A Shopify site audit is a structured, systematic review of every critical element of your online store. Think of it as doing a 360° inspection of your store the way a mechanic checks a car before a long road trip. Many store owners either do it by themselves or take guidance from Shopify experts who offer Shopify speed optimisation services. It covers three core pillars: SEO (Search Engine Optimization) - Can Google find, crawl, and rank your pages? Site Speed & Performance - Is your store fast enough to hold a shopper's attention? User Experience (UX) - Once someone lands on your store, is it easy and enjoyable to buy from you? 📊 Quick Stat: According to a Google study, 53% of mobile users abandon a site that takes more than 3 seconds to load. Shopify Site Audit Checklist 2026 Technical SEO Audit Technical SEO is the backbone of your Shopify store audit. These are the behind-the-scenes settings that determine whether search engines can properly read and index your store. 1.1 Crawlability & Indexation Before anything else, you need to make sure Google can actually access and index your store correctly. ✅ Robots.txt - Check your robots.txt file. To check it, go to yourstore.myshopify.com/robots.txt. Make sure you haven't accidentally blocked important pages from being crawled. ✅ XML Sitemap - Submit your sitemap to Google Search Console. Your Shopify sitemap lives at yourstore.com/sitemap.xml. Submit it if you haven't already. ✅ Index Check - Use Google Search Console's URL Inspection Tool to verify key pages (homepage, top collections, bestsellers) are indexed. ✅ Crawl Errors - Check for crawl errors. In Google Search Console, go to Coverage > Errors. Fix any 404 pages or server errors. ✅ Noindex Tags - Ensure no important pages are accidentally tagged 'noindex' in your theme code or Shopify page settings. 1.2 URL Structure & Canonical Tags Shopify has some quirks with URL structure that can create duplicate content issues, a silent SEO killer. ✅ Duplicate URLs - Check if your collections are creating duplicate product URLs, e.g., /collections/dresses/products/blue-dress vs /products/blue-dress. Use canonical tags to point to the preferred URL. ✅ Canonical Tags - Make sure every page has a canonical tag pointing to its primary version. ✅ Domain Consistency - Check that your domain is consistent; www vs non-www, http vs https. One should redirect to the other. ✅ URL Cleanliness - Keep URLs short, descriptive, and keyword-rich. Avoid long strings of numbers or random characters. 1.3 HTTPS & Security This one's non-negotiable. Google won't fully trust or rank a site that isn't secure. ✅ SSL Certificate - Confirm your store runs on HTTPS (there should be a padlock icon in the browser). Shopify provides SSL by default, but verify it's active. ✅ Secure Internal Links - Check that all internal links use HTTPS, not HTTP. 1.4 Schema Markup Schema markup is code that helps Google understand your content better and it's what powers those rich results (star ratings, prices, availability) you see in search results. ✅ Product Schema - Add Product schema to all product pages (includes name, price, availability, reviews). ✅ Breadcrumb Schema - Add BreadcrumbList schema to improve navigation display in search results. ✅ Organization Schema - Add Organization schema to your homepage. ✅ Schema Validation - Use Google's Rich Results Test tool to verify schema is set up correctly. On-Page SEO Audit Once the technical foundation is solid, on-page SEO is where the real ranking magic happens. This is all about optimising the content and structure of your individual pages. 2.1 Title Tags & Meta Descriptions These are the first things shoppers (and Google) see in search results. Get them right, and your click-through rate skyrockets. ✅ Unique Title Tags - Every product, collection, and blog page should have a unique title tag. Keep it under 60 characters. ✅ Keyword in Title - Include your primary keyword naturally in the title don't just stuff it in. ✅ Meta Descriptions - Write compelling meta descriptions for every key page (150-160 characters). Think of it as your store's 'ad copy' in Google. ✅ No Duplicate Titles - Avoid duplicate title tags. Shopify sometimes auto-generates these. Audit your top pages manually. 2.2 Headings (H1, H2, H3) ✅ One H1 Per Page - Every page should have exactly one H1 heading containing the primary keyword for that page. ✅ Heading Hierarchy - Use H2s and H3s to break up product descriptions, collection pages, and blog content logically. ✅ Keyword in H1 - Product pages: your H1 should be the product name. Collection pages: the H1 should describe the collection with a keyword. 2.3 Product Page Optimisation Your product pages are your money pages. They deserve serious attention in any Shopify store audit checklist. ✅ Unique Descriptions - Write unique product descriptions; don't copy-paste from the manufacturer. Google penalises duplicate content. ✅ Keyword Placement - Include target keywords naturally in the first 100 words of your product description. ✅ Image Alt Text - Add alt text to every product image, describe the image accurately and include a keyword where it fits naturally. ✅ Feature Bullets - Use bullet points or structured formats to highlight key product features. It improves both SEO and conversions. ✅ Customer Reviews - Ensure product pages have customer reviews as they add fresh content and social proof simultaneously. 2.4 Collection Pages Collection pages rank for broader, high-volume keywords. Most merchants completely ignore them from an SEO perspective don't make that mistake. ✅ Collection Descriptions - Add a descriptive text block (150-300 words) to the top or bottom of each collection page. ✅ Collection Keyword Optimisation - Include the collection's primary keyword in the H1, title tag, meta description, and body text. ✅ Inter-Collection Links - Create logical internal links between related collections. 2.5 Internal Linking ✅ Blog-to-Product Links - Link from blog posts to relevant product and collection pages. ✅ Related Product Links - Link between related products on product pages. ✅ Navigation Links - Make sure your navigation clearly links to your most important collections. ✅ Anchor Text Quality - Use descriptive anchor text avoid 'click here'. Say 'shop men's running shoes' instead. Site Speed & Core Web Vitals Audit Site speed is now a direct Google ranking factor, and it's also one of the most impactful things you can fix in a Shopify site audit. 3.1 Measuring Your Current Speed ✅ PageSpeed Score - Run your store through Google PageSpeed Insights (pagespeed.web.dev). Aim for 70+ on mobile. ✅ Core Web Vitals - Check your Core Web Vitals in Google Search Console under Experience > Core Web Vitals. ✅ GTmetrix Report - Use GTmetrix for a detailed breakdown of what's slowing you down. ✅ Mobile Speed Test - Test on mobile, not just desktop most Shopify traffic comes from phones. 3.2 Image Optimisation Images are almost always the #1 culprit for slow Shopify stores. A single unoptimised hero image can add 2-3 seconds to your load time. ✅ Image Compression - Compress all product images before uploading - use tools like TinyPNG or ShortPixel. Target under 200KB per image. ✅ WebP Format - Use WebP format where possible it's 25–35% smaller than JPEG with the same quality. ✅ Remove Unnecessary Images - Remove any images that aren't serving a real purpose. ✅ Image Dimensions - Make sure images are correctly sized don't upload a 3000x3000px image if it's being displayed at 600x600. 3.3 App & Script Bloat Every Shopify app you install adds code to your store, even if you're not actively using it. This is one of the biggest hidden speed killers we see in a Shopify store audit. ✅ App Audit - Audit every installed app do you actually use all of them? Uninstall what you don't need. ✅ Leftover App Code - When you uninstall an app, check if it left behind code in your theme. Many apps leave scripts even after removal. ✅ Theme Code Audit - Use Shopify's built-in Theme Check tool or a developer to audit your theme's code for bloat. ✅ Duplicate Functionality - Avoid using multiple apps that do the same thing (e.g., two different review apps). 3.4 Theme Performance ✅Theme Selection - Choose a lightweight, performance-optimised theme. Shopify's own themes (Dawn, Sense, Craft) are generally fast. ✅ Animation Bloat - Avoid heavily customised themes with lots of animations and auto-play videos unless you've tested their impact on speed. ✅ Lazy Loading - Enable lazy loading for images. This means images only load when they're about to be seen on screen. ✅ Code Minification - Minify CSS and JavaScript files. Many themes do this automatically, but verify in your theme settings. MetricGood ScoreWhat It MeasuresLCP (Largest Contentful Paint)≤ 2.5 secondsHow fast the main content loadsFID / INP (Interaction)≤ 200msHow fast the page responds to clicksCLS (Cumulative Layout Shift)≤ 0.1How stable the layout is during loading User Experience (UX) Audit SEO gets people to your store. UX determines whether they buy. Google now uses user behaviour signals (bounce rate, time on site, scroll depth) as indirect ranking signals. 4.1 Navigation & Site Structure ✅ 3-Click Rule - Can a first-time visitor find what they're looking for within 3 clicks from the homepage? ✅ Clean Navigation - Is your main navigation clean and logical? Remove any collections or pages that confuse more than they help. ✅ Search Functionality - Do you have a search bar that works well? Test it with product names, categories, and misspellings. ✅ Breadcrumbs - Are breadcrumbs enabled? They help users navigate and improve SEO. ✅ Footer Links - Does your footer include links to important pages: Contact, About, FAQ, Shipping Policy, Return Policy? 4.2 Mobile Experience Over 70% of Shopify store visits now happen on mobile. If your mobile experience is clunky, you're losing the majority of your potential customers. ✅ Real Mobile Test - Test your entire store on an actual mobile phone, not just the desktop preview in Shopify. ✅ Button Size - Check that buttons are large enough to tap comfortably (minimum 44x44 pixels). ✅ Font Size - Ensure text is readable without zooming, with a minimum 16px font size for body copy. ✅ Sticky CTA - Make sure the 'Add to Cart' button is always visible on product pages; ideally sticky on mobile. ✅ Mobile Forms - Check that forms (checkout, newsletter, contact) are easy to complete on a small screen. 4.3 Product Page Experience Product pages are where purchase decisions are made. Every element needs to be earning its place. ✅ Product Images - High-quality product images from multiple angles include a lifestyle shot where possible. ✅ Price Clarity - Clear, prominent pricing with any sale prices properly displayed. ✅ Shipping Info - Shipping information visible on the product page doesn't make shoppers hunt for it. ✅ Size Guides - Size guides for clothing/footwear; missing size guides are a huge conversion killer. ✅ Social Proof - Display customer reviews and ratings to build trust in customers. ✅ Upsells & Cross-Sells - Show upsells and related products to encourage more purchases and boost AOV. How Often Should You Conduct a Shopify Store Audit? This depends on how active your store is, but here's a practical framework: FrequencyWhat to CheckTime RequiredWeeklyAnalytics, crawl errors, page speed scores30 minutesMonthlyOn-page SEO, new content performance, Core Web Vitals2-3 hoursQuarterlyFull technical SEO, UX review, content audit, app auditHalf dayAnnuallyComplete top-to-bottom Shopify site auditFull day Final Thoughts: Your Shopify Store Audit Starts Today A thorough Shopify store audit isn't a one-time task. It's a habit. The merchants who audit quarterly, fix issues systematically, and improve their store incrementally are the ones who wake up six months later with better rankings, faster stores, happier customers, and higher revenue. Use this Shopify store audit checklist as your starting point.
2 Min • 3 April 2026
Why Shopify Click and Collect Is a Game Changer for Local Businesses
Shopify Click and Collect is a game changer for local businesses because it combines the convenience of online shopping with the immediacy of in-store pickup. Customers can place orders online and collect them the same day, without paying for shipping or waiting for delivery. This guide will help you to know how it works and how to enable click and collect option in your Shopify store. What Is Shopify Click and Collect? Shopify Click and Collect is a fulfillment method that lets customers browse and buy products on your online store, then pick up their order at your physical location instead of waiting for home delivery. No shipping fees. No delivery delays. Just a seamless bridge between your online storefront and your brick-and-mortar shop. It's also called Shopify in-store pickup and Shopify has this built right into its platform, or extendable via third-party apps, depending on how much control you want over the experience. How Shopify In-Store Pickup Actually Works Here's the customer journey when you have Shopify in-store pickup enabled from their perspective: 1. Customer adds to cart and reaches checkout At the shipping step, they see a "Pick up at store" option alongside standard shipping. They select it. 2. They choose their pickup location If you have multiple locations, they can select the most convenient one. Shopify shows the address and available pickup windows. 3. Order is placed, you get notified You receive the pickup order in your Shopify admin dashboard. You can set it to require manual approval or auto-confirm instantly. 4. You mark the order as ready Once you've pulled the item and it's ready at the counter, you mark it "Ready for pickup" and Shopify automatically sends the customer a notification email or SMS. 5. Customer comes in and collects They present the order confirmation (or you look it up by name/order number). You mark it as "Picked up." Done.
Stevie Carpenter
March 29, 2023
5540 Views
