What is the Shopify return policy?

The Shopify return policy refers to the guidelines a Shopify store sets to explain how customers can return products, under what conditions, and what form of reimbursement they will receive (refund, exchange, or store credit).

Why is having a return policy important for my Shopify store?

A clear return policy builds customer trust, reduces pre-purchase hesitation, and improves customer satisfaction. It also helps your team handle returns consistently and reduces the risk of disputes or chargebacks.

Can I customize the return policy template?

Absolutely. While Shopify offers a basic return policy template, you should customize it to reflect your specific return terms, product types, and shipping conditions. This makes your return policy clearer and more relevant for your customers.

Are returns mandatory for Shopify stores?

No, Shopify doesn’t enforce return policies — it’s up to each store owner. However, offering clear return terms is strongly recommended to stay competitive and provide a better customer experience.

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