Are you tired of spending hours writing product descriptions and handling customer service? Let an AI shopping assistant do the hard work for you.
AI has revolutionized e-commerce. Moreover, it has changed the way businesses operate in many industries. Therefore, if you are an online retailer, you need to act now and integrate AI shopping assistants into your store.
According to industry experts, the global AI market in e-commerce is expected to reach $9 billion by the end of 2025.
With hundreds of AI assistants available, choosing the right one can be overwhelming. Hence, in this article, we will provide you with a list of the best AI shopping assistants so that you can decide which one works best for your business.
Before jumping into the list, let’s have a quick look at the definition and benefits of AI assistants for e-commerce.
What are AI Assistants for E-commerce?
AI-powered shopping assistants are agents that help online merchants manage their e-commerce business. In other words, think of it as an online shopping bot that will help you automate manual tasks that take longer.
For example, let’s say you upload images of your products to sell on your website. Instead of spending hours on keyword research and writing product descriptions, you can assign your virtual agent to do the task.
The AI assistant will scan the images, conduct research, and write an SEO-friendly product description.
There are many other large-scale areas where AI agents can help e-commerce merchants. To illustrate this, let’s understand some key areas where AI is a game-changer for e-commerce.
Benefits of AI Shopping Tools
Personalized Customer Experience
If your e-commerce store has an AI bot integrated into it, it learns customer information from conversations. Additionally, the virtual bot analyzes their search patterns on your website. The AI shopping assistant uses this info to provide different services, such as:
- AI product recommendations for upselling and cross-selling.
- Reduce your manual tasks by sending automated personalized emails.
- Offering personalized customer service to solve any queries.
Operational Efficiency
Apart from personalization, AI also helps streamline operations. Suppose you want to know the demand for a particular product in a few months. AI agents analyze the historical data of supply and demand and predict the demand for a specific product you choose. This helps reduce operational costs and time to market.
Boost Sales
Online retailers have been improving their stores’ search capabilities using artificial intelligence. AI uses machine learning and natural language processing to study the customer intent, past searches, and context. This helps boost sales as customers don’t need to re-enter their search terms to get what they want.
Now that we understand the benefits of AI in e-commerce, let’s have a look at the best AI shopping tools in 2025.
5 Best AI Shopping Assistants
Manifest AI
This GPT-powered shopping assistant is available for Shopify merchants. Manifest AI helps buyers throughout their pre-shopping journey. It can be customized based on your brand’s persona. Thus, it will start interacting with customers in a way that fits your style.
Top Features
- AI Nudge: An upsell and cross-sell tool that provides AI-powered product recommendations.
- AI Quiz: Starts a poll-like quiz in the real-time chat with the customers to learn their interests.
- AI Search: Manifest offers AI-powered search capabilities that streamline the shopping process.
- AI Shopping Pages: It provides the buyers with a ChatGPT-style shopping experience.
Shopdev Shopping Assistant
Shopdev offers a multimodal AI shopping assistant. In other words, Shopdev combines data from multiple sources and provides a comprehensive solution. This makes it perfect for retailers who are building an omnichannel e-commerce.
Top Features
- Natural language processing capabilities to interpret customer queries.
- Multilingual support to increase your e-commerce reach.
- AI-powered storefront creation to create or customize your e-commerce website design.
- Omnichannel support. Perfect for integrating your physical and online store.
Lyro AI Agent by Tidio
If you are looking for the best customer support AI agent, look no further. Lyro is an AI agent that is developed by Tidio, the e-commerce customer service platform. It provides an AI-powered dashboard where you can handle all the customer interactions from any platform.
Top Features
- Loyalty programs: Provide next-order discount coupons to increase repeat purchases and customer loyalty. Reward positive reviews with offers.
- Automated routing system: You can automatically route every ticket to the right department. This decreases the time to resolution.
Zipchat AI
The best thing about Zipchat AI is its integration capabilities. You can integrate it into your ticketing system, CMS, and sales & marketing tool. These integrations help the online merchant to automate marketing, sales, and customer support.
Top Features
- Integration: It can easily integrate with any e-commerce platform or sales and marketing tool.
- User-friendly: Zipchat has a quick and easy installation process. You don’t require any technical prowess to use this AI agent.
- Offers support in 95+ languages.
Verloop
Verloop’s e-commerce automation suite is gen-AI powered. This offers online retailers a powerful tool to automate customer engagement and run website audits.
Additionally, Verloop is also equipped with one of the best customer support agents. It can simultaneously solve queries by talking with multiple shoppers.
Top Features
- Offers a drag-and-drop AI bot builder to customize your automation workflows.
- Get reports on AI agent performance to check the bot’s effectiveness.
- Hundreds of chat plugins to improve performance.
So what have we learned so far?
Bottom Line: How to Choose the Best AI Agent for Your Business?
Artificial intelligence, just like any other technology, has its pros and cons. However, automation is the need of the hour, and with the right technology, you can save time and operational costs.
Ask yourself the following questions before choosing an AI agent.
- Where are the areas I need to automate?
- Am I planning to scale immediately?
- How many customer service agents can I afford?
- What kind of interactions do my customers prefer?
It can be sales, marketing, or customer service. Therefore, select the tool according to your needs.
If you have an online store and are planning to open a physical store, go with a tool that helps with multichannel or omnichannel e-commerce.
AI agents cannot always solve queries. Hence, if a query is urgent, AI should hand it over to a customer service agent. Choose the plan based on your resources.
Customers prefer different types of interaction, such as chat, voice, or a call with a live agent. Based on this, choose AI shopping assistants that match your requirements.
Besides these, always choose virtual assistants that:
1. Comply with the global data regulations.
2. Have robust security features.
3. Provide actionable insights into customer interactions.
If you feel left behind in adopting AI into your business, it’s right. Pick the best AI shopping tool that suits your goals. There is no better time than now to integrate AI into your e-commerce store.
FAQs
1. How to use AI as a Shopping assistant?
You can use AI to streamline e-commerce operations. For example, it can automate emails and notifications when customers abandon their carts.
2. What does an AI shopping assistant do?
AI shopping assistants can automate manual tasks related to your online store that take up your time. Specifically, this includes sending emails, setting up your website, and solving customer queries.
3. How to boost e-commerce sales with generative AI?
GenAI analyzes customer interactions to personalize content. This level of personalization can increase customer engagement, boosting sales.
4. What’s the best AI shopping assistant for e-commerce?
Manifest AI, Shopdev, Lyro AI by Tidio, Verloop, and Zipchat AI are some of the best AI tools for e-commerce.
5. How to make an e-commerce website with AI?
AI can build your website’s content, layouts, and sections. Many CMSs, such as Shopify, Wix, Squarespace, and WordPress, provide tools for creating websites with AI.
About the author
Vineet Nair
Vineet is an experienced content strategist with expertise in the ecommerce domain and a keen interest in Shopify. He aims to help Shopify merchants thrive in this competitive environment with technical solutions and thoughtfully structured content.