How Prep My Meal Streamlined 384,912 Scheduled Orders with Stellar Delivery Date & Pickup

Cart Customization
Challenges
Solutions
drive results
Scale business
Cart Customization
Challenges
Solutions
drive results
Scale business
Cart Customization
Challenges
Solutions
drive results
Scale business
Cart Customization
Challenges
Solutions
drive results
Scale business

Prep My Meal has built its brand around convenience, nutrition, and consistency. The store offers high-protein ready meals, flexible meal boxes, and chilled/frozen delivery designed to fit customers’ routines.

For a business like this, delivery timing is part of the product experience. Customers need assurance that their meals will arrive when expected, while the merchant needs a simple way to manage delivery scheduling at scale.

That is where they chose Stellar Delivery Date & Pickup to make a measurable difference.

Challenges

The biggest challenge for meal delivery stores is that customer expectations do not match delivery operations. Another challenge for a store this big is handling order timing in a way that stays predictable for both the customer and the merchant.

❌ Delivery expectation gaps

When customers are ordering ready-made meals, timing matters; customers want clarity on when their order will arrive, not just whether it has been placed. Because of this, customers hesitate before ordering anything, increasing the cart abandonment rate.

❌ Issues with high-volume scheduling

Stores like Prep My Meal serve high-volume orders. Even a small delivery coordination creates extra operational work and unnecessary back-and-forth with the support team.

❌ Limited flexibility after checkout

Customers who order perishable products like food sometimes need to adjust delivery timing after ordering. If this process is manual, support teams end up handling more tasks.

Solution

Prep My Meal used Stellar Delivery Date & Pickup to make delivery scheduling an easier part of the buying experience.

Stellar is designed to let shoppers schedule orders across local delivery, store pickup, and shipping, while also supporting features such as date & time slot picker, blackout dates & holidays, cut off time & prep time, estimated delivery date and time and rescheduling at the thank-you page.

✅ Delivery date picker in the cart page

Prep My Meal showed a delivery date picker in the cart page, helping customers choose a preferred delivery date and time to complete the purchase faster.

✅ Scaled through operational control

Stellar’s scheduling set-up helped Prep My Meal manage high-volume orders with more control through date-based delivery logic, cutoffs, order limits, and shipping rules.

✅ Rescheduling without manual friction

Stellar supported post-purchase rescheduling after checkout at the order status and thank you page. This gave their customers more flexibility without pushing manual work to support.

Last 6-month Implementation Impact

384,912

Scheduled Orders

$56,136,246.68

Scheduled Orders Revenue

These numbers show how Stellar helped Prep My Meal turn delivery scheduling into a part of its growth.

Results & Impact

And the Results Speak for Themselves

Stellar helped Prep My Meal support a large-scale scheduled-order operation without adding unnecessary friction to the customer journey.

Shopping experience impact

For a meal delivery brand, giving customers control over delivery timing can reduce cart abandonment.
Prep My Meal’s storefront experience aligned well with that need by showing customers a clear way to select their preferred delivery date. This enhanced their shopping experience.

Operational efficiency impact

Stellar helped Prep My Meal handle a high volume of scheduled orders in a more organized way. They reduced confusion around order timing and created a smoother order handling process.
With a more structured scheduling system in place, the team planned better with customer-selected dates with fulfillment planning. This helped daily operations stay more manageable.