We are looking For a skilled Sales& Support Executive to join our team. Need to Go Soft Calling to Our clients and need to provide enough info about Accounting Software .
Location: Surat
Job Description
We are looking for a talented Software Support Executive for the leading IT Company based in Surat.
Roles & Responsibilities for Jr. Support Executive Job in Surat
Be an active part of the Client Delivery or Client Monitoring Team and provide end-to-end internal and external
implementation support for iDentixweb Pvt. Ltd.
Customer support on live chat, call, mail and remote session
Product Training to clients
Bind to achieve 100% customer satisfaction for support provided to them
Should have knowledge on email, web application, e-commerce
Identifying and resolving technical issues
Providing technical support to clients when required
Managing ticketed query system
Self-motivated, ready to go for working in rotational shift, overtime
Must have enthusiasm and hunger to learn the things related to work, proactive for self-training
Should provide high availability as and when required
Doing troubleshooting and solving queries
Taking customer’s feedback
Customer satisfaction and retention
Maintaining proper records of your work
Skills for Jr. Support Executive
Must have good verbal and written communication in English
HTML, CSS and Javascript knowledge beneficial
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